Chat
I. The Big Picture:
The Chat application allows a reliable means by which site members can
initiatate and participate in both real-time and moderated
discussions. Discussions can be both public or restricted to people
in certain user groups. The Chat application allows for the archiving
and retrieval of these discussions as well.
The Chat application also can be used for one-one-one real-time
browser-based discussions, which can be helpful in a customer service
setting. Unlike ordinary instant messaging systems, this enables a
customer service representative to transmit images to the customer
and, if appropriate, preformatted responses to frequently asked
questions. This application can also as a user-to-user instant
messaging system, allowing users to send private messages to each
other.
II. Features:
-maintain comprehensive view of what a community member has done on
site -reliable -public chat rooms (open to everyone on the system)
-private chat rooms (open to people in particular user groups) -offers
support for moderated chat and custom moderation determination
-supports 1:1 messages for customer support applications -custom
expiration intervals -allows users to create their own chat rooms
-custom determination of chat history accessibility -
- Allows for the initiation and maintenance of browser-based public chat
rooms
- Allows for the initiation and maintenance of browser-based prive
chat rooms
- Allows for the initiation and maintenance of one-to-one
discussions
- Supports moderated chats and custom moderation determination
- Supports custom message expiration intervals for chat messages
- Supports different levels of accessibility to chat message history
- Allows for the comprehensive tracking of user input from these chat rooms
III. Related Links:
